Terms and Conditions

Last Updated: Jan 08, 2025

Welcome to Mate-A-Phone (accessible via mateaphone.com). These Terms and Conditions govern your use of our website, services, and products. By accessing or using our site, you agree to these Terms.

1. Introduction

Mate-A-Phone is dedicated to offering high-quality, pre-designed, and customizable phone cases. Our website is open to users of all ages, and we currently serve customers in the United States and Canada.

2. Products and Services

Product Offerings: We provide a range of phone cases, including pre-designed and fully customizable options, as well as a marketplace for affiliate designers.
Availability: All products are subject to availability, as they are produced on demand.
Accuracy: While we strive for accuracy, minor variations in print or color may occur due to the production process.

3. Pricing and Payment

Currency: All prices are displayed in USD.
Payment Methods: We accept payments through PayPal, Stripe Elements, and WooPayments.
Price Changes: Prices are subject to change at any time but will not affect orders already placed.

4. Order Processing and Fulfillment

Processing Time: Orders typically enter production within 24 hours and leave the facility within 1.22 business days, depending on demand.
Fulfillment: Orders are fulfilled by our trusted supplier. The production process is automated for efficiency.
Restrictions: Orders are currently shipped to the United States and Canada.

5. Shipping and Delivery

Policies: Shipping costs and delivery times vary based on the location and quantity of items.
Delivery Methods: We use USPS First Class for domestic shipments and Ascendia ePAQ Plus for international orders. Estimated delivery times are:
- Domestic: 1-3 business days
- International: 7-14 business days
Tracking: Tracking details will be provided once the order is shipped.

6. Returns, Refunds, and Cancellations

Refunds and Returns: Refunds or replacements are available for defective or incorrect products within 30 days of delivery. Conditions apply, such as providing photo evidence of the defect.
Exclusions: Refunds or replacements are not provided for incorrect orders or customer preferences that do not involve defects.
Cancellations: Orders can be canceled only before they enter production, typically within 24 hours.

7. User Responsibilities

Accuracy: Users are responsible for providing accurate shipping details and complying with local laws.
Content: Users must ensure that uploaded designs do not violate copyrights, trademarks, or contain offensive content. Mate-A-Phone reserves the right to reject such orders.

8. Intellectual Property

All designs and branding on Mate-A-Phone are protected intellectual property. Users are prohibited from reproducing or using these without prior permission.
Designers retain rights to their marketplace submissions, and Mate-A-Phone facilitates their sale.

9. Limitation of Liability

Mate-A-Phone is not liable for:
- Delivery delays caused by third parties or external factors.
- Minor variations in product colors or prints due to the production process.
- Damage to devices caused by the products.
The maximum liability is limited to the value of the purchased product.

10. Amendments

Mate-A-Phone reserves the right to update these Terms at any time. Customers will be notified via website announcements or email subscriptions when changes occur.

11. Contact Information

For questions about these Terms, please contact us through our Contact Us page.

Additional Policies

Lifetime Warranty:
Mate-A-Phone offers a lifetime warranty for products still available in the supplier’s catalog. This warranty covers replacement for damage due to normal wear and tear, provided:
- The product matches the original SKU, finish, and design.
- The product remains listed in the supplier’s catalog.
This warranty does not cover damage to devices or accessories. Refunds are not offered under the warranty.