Effective Date: Jan 09, 2025
Last Updated: Jan 09, 2025
At Mate-A-Phone, we aim to provide fast and reliable shipping to ensure your products reach you safely and on time. Please review our shipping policy for detailed information.
1. Shipping Regions
We currently ship to Canada and the United States. Unfortunately, we are unable to deliver to PO Boxes or military addresses at this time.
2. Shipping Methods
We use trusted carriers to ensure timely delivery of your orders:
- Domestic Shipments (US): USPS First Class
- International Shipments (Canada): Ascendia EPAQ Plus
All shipments are tracked, and tracking information will be provided via email once your order is shipped.
3. Processing Times
Orders are processed and prepared for shipping based on availability and demand:
- Processing Time: Orders are typically processed and shipped within 1-3 business days for domestic shipments.
- International Orders: Processing and shipping may take longer, averaging 7-14 business days depending on the destination and package quantity.
4. Delivery Times
Estimated delivery times:
- Domestic (US): 1-3 business days.
- International (Canada): 7-14 business days.
Delivery times may vary due to factors such as location, shipping carrier schedules, and order volume. For the most accurate delivery estimates, please refer to your tracking information.
5. Shipping Costs
Shipping costs are calculated based on location, package weight, and order quantity.
6. Order Tracking
We provide tracking information for all orders via email once your package is shipped. Use the provided tracking link to monitor the progress of your delivery.
7. Delivery Issues
If your order is delayed, lost, or damaged, please contact us via our Contact Us form with the following information:
- Order number.
- Description of the issue.
- Supporting photos (if applicable).
Our team will assess the situation and provide a resolution, which may include a replacement or refund based on the specific circumstances.
8. Restrictions
We do not deliver to:
- PO Boxes.
- Military addresses.
9. Contact Information
For any shipping-related inquiries, please use our Contact Us form. Our customer service team is here to assist you with any concerns.